If you're seeing a paywall even though you've subscribed, or your subscription isn't being recognized, try these steps.
Step 1 — Restore your purchase
On the paywall screen, look for a Restore Purchases option.
Tap it. This re-links your Apple purchase to your Peggy account.
Step 2 — Check your Apple ID
Make sure you're signed into the same Apple ID that was used to purchase the subscription.
Step 3 — Check for a plan/family mismatch
If your family has more children than your current plan allows (e.g., 3 kids on a 2-kid plan), you'll see a blocking screen asking you to either remove a child or upgrade. This is expected behavior — not a bug.
Step 4 — Wait a few minutes
After a purchase, it can occasionally take a few minutes for the App Store to confirm the transaction and unlock your access.
If none of these work
Contact Peggy support at [email protected] and include your Apple ID email and a description of what you're seeing.
⚠️ Known issue (March 2026): An intermittent bug was flagged where the subscription step was blocking some users from proceeding during onboarding. The team is investigating.